Shipping policy
Shipping Policy – United States & European Union
Thank you for shopping with Flos Noctifer.
Shipping Locations
We currently ship to customers within the United States and throughout the European Union.
Orders with shipping addresses outside these regions cannot be fulfilled at this time.
Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Origin
Orders are shipped from one of our warehouses:
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Orders within the United States are shipped from our US warehouse.
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Orders within the European Union are shipped from our EU warehouse.
Estimated Delivery Time
Estimated delivery times are:
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United States: 2–5 business days
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European Union: 3–7 business days
Delivery times are estimates and may vary depending on the destination, carrier, and local delivery conditions.
Shipping Cost
We offer free shipping within the United States and the European Union.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email so you can monitor the delivery of your package.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
Address Accuracy
Please ensure that your shipping address is complete and correct before placing your order.
Flos Noctifer is not responsible for delays, failed deliveries, or lost shipments caused by incorrect or incomplete shipping information provided by the customer.
Customs and Import Charges
Orders shipped within the United States and the European Union are dispatched from warehouses located within their respective regions.
Customers are generally not expected to pay additional customs or import charges. However, any taxes, fees, or charges applied under exceptional local circumstances remain the responsibility of the customer.
Delivery Delays
While we work hard to ensure timely delivery, shipping times may occasionally be affected by weather conditions, carrier delays, public holidays, high shipping volumes, or other circumstances beyond our control.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact our support team with your order number and relevant details so we can investigate the shipment.
Contact
For shipping questions, please contact us at: