Privacy policy

Privacy Policy

Last updated: August 24, 2026

This Privacy Policy describes how Flos Noctifer (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit flosnoctifer.com, place an order, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us, including:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase information
  • Payment-related information
  • Customer service messages
  • Return and refund information

We may also automatically collect certain technical information when you use our website, such as:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Referring website
  • Website activity
  • Cookie and analytics data

How We Use Your Information

We may use your personal information to:

  • Process and fulfill orders
  • Deliver products
  • Provide order confirmations and tracking information
  • Process payments, returns, and refunds
  • Respond to customer service requests
  • Prevent fraud and unauthorized transactions
  • Improve our website and customer experience
  • Analyze website traffic and performance
  • Comply with legal and regulatory obligations
  • Send marketing communications where permitted and where you have provided consent when required

Shopify

Our online store is hosted by Shopify.

Shopify processes certain personal information on our behalf in order to provide the ecommerce platform, checkout, payment, security, and related services used by our store.

Your information may therefore be processed by Shopify and its service providers in accordance with Shopify’s own privacy practices.

Payment Processing

Payments are processed through payment providers available at checkout.

We do not directly store complete payment card information. Payment providers process payment details according to their own security standards and privacy policies.

Shipping and Fulfillment

We may share the information necessary to fulfill your order with our shipping carriers, fulfillment partners, and logistics providers.

This may include your name, shipping address, contact details, and order information.

We only provide information reasonably necessary to process and deliver your order.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, measure performance, and support advertising.

Cookies may include:

  • Essential cookies required for the website to function
  • Analytics cookies
  • Preference cookies
  • Marketing and advertising cookies

Where required by applicable law, non-essential cookies will only be used after you provide consent.

You may be able to manage your cookie preferences through our cookie banner or your browser settings.

Analytics and Advertising

We may use third-party services such as Google and social media advertising platforms to understand website activity, measure advertising performance, and improve our marketing.

Depending on your consent choices and applicable law, these services may receive information about your interaction with our website.

Marketing Communications

If you subscribe to marketing communications, we may send you information about products, promotions, restocks, or other Flos Noctifer updates.

You can unsubscribe at any time by using the unsubscribe link included in marketing emails or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages relating to your orders.

Sharing of Personal Information

We may share personal information with trusted service providers where reasonably necessary to operate our business.

These may include:

  • Shopify
  • Payment processors
  • Fulfillment providers
  • Shipping carriers
  • Analytics providers
  • Advertising providers
  • Customer service providers
  • Professional advisers
  • Government or regulatory authorities where legally required

We do not sell personal information to advertisers.

International Data Transfers

Because we use service providers and fulfillment partners operating in different countries, personal information may be transferred or processed outside your country of residence.

Where required by applicable data protection law, appropriate safeguards will be used for international transfers of personal information.

Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill the purposes described in this policy
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Comply with tax, accounting, legal, and regulatory requirements

When personal information is no longer required, it may be deleted or anonymized in accordance with applicable law.

Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information.

These may include the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request a copy of certain information
  • Lodge a complaint with a competent data protection authority

These rights may be subject to legal limitations and exceptions.

European Economic Area

If you are located in the European Economic Area, your personal information may be processed under one or more lawful bases, including:

  • Performance of a contract
  • Compliance with a legal obligation
  • Legitimate interests
  • Your consent

Where consent is the legal basis, you may withdraw it at any time.

Nothing in this Privacy Policy limits rights provided under applicable data protection legislation, including the GDPR.

Children’s Privacy

Our services are not intended for children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Security

We use reasonable administrative, technical, and organizational measures to protect personal information.

However, no method of transmission or storage can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements, or privacy practices.

The latest version will always be published on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:

flosnoctifer@outlook.com